For any issues related to your district provided Chromebook and/or resources please email
Rachel Haider ([email protected]) or Darrin Rogers ([email protected]) for assistance.
If your concern is not tech-related and specific to a class or teacher, please check in with him/her directly.
Tech Support Contacts (List of who to call if you need tech help)
Internet Access (Links to reduced cost internet options)
Zoom Information for Parents/Guardians
Staff Guidelines for Zoom
Data Usage Information -
Some teachers may offer video based lectures or open office hours through Schoology Conferences or Zoom. Know that streaming video uses a lot of internet data bandwidth. If you are streaming from a cellular device this could use a lot of data - make sure you have an unlimited plan or alternative internet options - if you do not have the ability to stream content please make sure you are communicating this to your teachers so you receive the appropriate help.
- SD-quality video uses about 0.7GB (700MB) per hour. HD quality video is between 720p and 2K (remember, the app adjusts the stream). HD-quality video uses about 0.9GB (720p), 1.5GB (1080p) and 3GB (2K) per hour. UHD quality video uses a lot of data.
Cleaning Technology Devices -
In this time of heightened awareness of germs, it is a good idea to regularly clean high-touch surfaces like computers and cell phones. When cleaning devices some guidelines:
Cellphones -
- Use a damp (but not dripping) disinfectant wipe to clean all surfaces, take off cases to get all surfaces thoroughly
Laptops and Chromebooks -
- No Spray cleaners of any kind
- Use a damp (but not dripping) disinfectant wipe to clean all surfaces EXCEPT FOR SCREENS - they are not the same material as a cell phone screen and wipes may damage the screen.